Roam away with eir mobile

Using your mobile while you're away costs less than you might think! Simply tell us where you're travelling to and whether you are a prepay or bill pay customer and you'll see the rates you'll pay.

eir roaming

Use our handy international roaming charges calculator below to learn how much you can expect to pay when using your eir mobile on your travels.

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EU Roaming with eir Mobile

Just like home

Enjoy your any network calls, texts and a chunk of data from your plan just like at home

Same rates

Even if you use up your domestic data, you’ll only pay the same rates as at home

Data add ons

If you need more data, you can buy an add on just like at home

Roaming outside the EU with eir Mobile

Save on your bill

Always connect to WiFi where available, to save money on your bill

WiFi Calling

Use eir WiFi Calling to use your calls and text allowance while you're away

my eir

Keep track of your bill online with my eir

FAQs

Do I need to do anything to get my EU roaming allowances?

No, from June 15th 2018 we will have automatically made these changes for you.

What's allowances can I use in the EU?

You can use your any network calls & texts anywhere in the EU to call other EU destinations and they will be deducted from your allowances as they would at home. Calls and texts to destinations outside the EU are not included in your EU Roaming allowance. Call charges for calls to non EU destinations can be found on the roaming pages for each roaming destination.

The amount of data you can use in the EU will depend on your plan. We will send you a message with instructions on how send you a message to check what data is available to you when you land in your destination.

Will you send me data text alerts while roaming?

We will send you an alert when you have used up your available EU data allowance. Don't worry once it's used up, here are the options available to you:

  • Buy a data Add-on (you can also use this when you get home)
  • Buy a day pass
    • Or if you have any data remaining from your domestic offer allowance you will only be charged the surcharge rate of €2.21 per GB/ €0.0021 per MB (based on Regulated rate of €1.80 per GB excl. VAT). Otherwise, standard domestic rates will apply.
    And remember you can always turn on your WiFi if want to save your data allowance for when you get home.
    What's not included when you are roaming?

    The availability and quality of services when roaming may vary relative to that which you enjoy as an eir customer in Ireland due to regional differences including but not limited to the extent of network infrastructure, the landscape (e.g. due to tunnels, dips, cuttings, mountains and wooded areas and the density, height and fabric of buildings) and differences in the availability of the various network technologies (2G, 3G, 4G and 5G).

    Voice calls may not connect or may take longer to connect and SMS may take longer or may not be delivered where service is limited. Data service may be subject to greater latency, lower speeds or more limited availability.

    This can result in internet access slowing down, web pages failing to load or problems with voice services carried over the internet (VoIP). Certain applications such as video or audio applications may suffer from momentary interruptions and it may take more time to complete a task that involves downloading or uploading data, a file, audio or video from or to the internet.

    Specific number ranges may be subject to charges that are higher than those which apply to calls and SMS to standard fixed and mobile numbers (e.g. premium numbers and non-standard number ranges that might be free or involve lower costs to customers of the foreign network but are not free when roaming).

    If you consider the quality of service falls short of the quality of service commitments in eir's terms and conditions and wish to complain, our Code of Practice and complaint handling procedures can be accessed here.

    What countries can I use my plan in?

    Austria, Balearic Islands, Belgium, Bulgaria, Canary Islands, Channel Islands, Croatia, Cyprus, Czech Republic, Denmark,Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Isle of Man, Italy, Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Netherlands, Northern Ireland, Norway, Poland, Portugal, Romania, San Marino, Slovak Republic, Slovenia, Spain, Sweden, UK, Vatican City.

    Am I automatically set up for roaming outside the EU?

    Bill pay customers are automatically enabled to roam.
    Prepay customers should check the information set out on the specific country page

    What rates will I pay?

    All rates are available by selecting the country you are travelling to and selecting your customer type

    What happens if I lose my phone abroad?

    It's important that you call customer care immediately afterwards to report your phone as lost or stolen as you will liable for all charges otherwise.
    If you have insurance on your handset, we also recommend checking with your insurance provider immediately after the loss/theft on what steps need to be taken.

    How can I turn data roaming off?

    There is no need to call us. You disable data completely from your handset menu. See below for quick steps on how to this.
    For an Apple device - Click on settings and choose General, then select Network and then select Mobile Data off.
    For an Android device (e.g. Samsung Galaxy S6) - Click Settings, then Wireless and Network, then Mobile Networks and then finally deselect Use Packet Data.
    For a Windows device - Click on settings, then on Mobile Network, then Data Connection (off).